Front Office

 

-  Learn Hotel procedure meet, register, and assign rooms to guests.

 

-  Learn records of room availability and guests' accounts

 

-  Observation  - Reception staff

 

-  Transmit and receive messages, using telephones .

 

-  Escort instructions to porters.

 

-  Date-stamp, sort, and rack incoming mail and messages.

 

-  Arrange tours, taxis, and restaurants for customers.

 

-  Answer inquiries pertaining to hotel services, registration of guests,

 

    and shopping, dining, entertainment, and travel directions  

 

 

Food/Beverage Department

 

- Waitress/Waiter Service/ Bar Service

 

 

Housekeeping 

 

-  Room Preparation/Cleaning/Service

 

 

Marketing Department

 

- Discuss strategies for marketing to the country of Origin.

 

- Project creation

 

- Support : Assist in preparation of written materials including

 

   advertising copy, business communications, presentations, sample

 

   commercial brochures, and electronic promotions in relation to their

 

   country of Origin.

 

- Create HTML-based email newsletters and notices. Update and

 

   create new web pages on company websites – translation

 

-  Leisure Report on the company’s image from a country of origin

 

    perspective as a leisure destination

 

-  Develop and plan appropriate marketing for the country of origin.

 

-  E Commerce. Basic graphic design including updating existing

 

    materials and creating simple brochures and flyers for print and

 

    electronic (PDF, HTML) media translated into country of origin.